TEM & eVIP Executive

Job ID	:	IN/CL/TEE/148
Location	:	Bangalore
Type	:	Permanent
No. of Openings	:	1
Experience	:	5 to 7 years
Salary	:	5 to 7 lakhs p.a.
Education	:	Min. 15 yrs Full time.

Qualifications

• The e-VIP/TEM super user must be a very analytical, outgoing and IT-minded person.
• The person being responsible for this task must have or be able and fast to obtain knowledge of new IT-systems such as Concur, COGNOS (reporting tool for concur), SDOL (MasterCard online system), SAP HR, SAP EUP and to understand the interfaces between these systems.
• The person must also be fluent in English and be able to communicate and engage mainly with Concur, NZIT, P&O and the banks as well as LoB.
• The person must be able to e.g. negotiate terms of the MasterCard and Concur contracts. The person must possess some form of curiosity and problem solving capabilities and be able to handle many different ad hoc tasks at the same time.

Purpose of the task

• The purpose of the eVIP and TEM system and process ownership is to be responsible for maintaining, supporting and developing the global Novozymes travel and expense system TEM/Concur.
• Included in this role is also some NZAS TEM related tasks such as the monthly bank reconciliation and the monthly TEM accrual.

Task list

Below is a non exhaustive list of tasks regarding TEM system ownership:

• System and process owner
• Prioritization and test of SIR’s (Tickets created by user’s)
• Participate in regular TEM meetings with NZIT
• Global super user role
  • Configuration of new companies using Concur including setting up the company in Concur with all the necessary features (cash advance, VAT, travel allowance etc.), communicating with the relevant company as well as banks and Concur to send and request files for the new company and testing the configuration.
  • Change configuration for existing companies using Concur
  • Grant employees user roles in Concur, activate/deactivate users as requested by global TEM back offices and add/delete delegates.
  • Review unassigned credit cards
  • Communicate and negotiate with Concur on an ongoing basis and e.g. terms in the contract with Concur such as which services are included and at what cost, be persistent to have Concur solve any outstanding issues. Create cases with Concur’s customer support team C1 and follow-up that the cases are being answered by Concur to Novozymes’ satisfaction.
  • Communicate and negotiate with banks and MasterCard
  • Communicate and support global TEM Representatives and Back Offices whenever they have questions related to the use of Concur o Communicate with Novozymes P&O organisation regarding issues related to SAP HR data used by TEM/Concur.
  • Follow-up on Concur error/warnings/system notifications and inform the concerned Regional Representative. E.g. reconcile that Credit Card transactions are uploaded to both Concur and SAP EUP on an ad hoc basis whenever such an issue arises including communicating with NZIT, Concur and/or Danske Bank to solve the issue.
  • Create global reports in the Concur reporting tool COGNOS