Technical Support Manager

Job ID	:	IN/CL/TSM/143
Location	:	Gurgaon
Type	:	Permanent
No. of Openings	:	2
Experience	:	2 - 5 Years
Salary	:	As Per Company Standards
Education	:	B.E., B.TECH. MCA

Job Description

• Due to the complexity of the troubles handled by this position, experience must include a minimum of 5+ years experience troubleshooting complex Linux servers, operating systems, applications, IP networking troubles within an Operations environment.
• Knowledge of all Operations Maintenance and Provisioning procedures, ticketing systems, tools and databases.
• The Application supported includes Webmail, MIS DNS, Customer/Web Usage Reports, and Internet Protect.
• Responsibilities include, but are not limited to, the remote monitoring, troubleshooting, and maintenance of LINUX servers, operating systems, Web Applications, and IP networking to maintain 99.9+% uptime in an active production environment.
• Must have the ability to quickly respond to, troubleshoot, and isolate complex, potentially service impacting conditions that require a broad and in-depth level of technical knowledge.
• The ability to partner with peers and technical support organizations to manage the services, develop technical solutions, and restore services are a requirement of this position.
• Candidates must be able to work independently as well as a member of a larger team.
• Strong written and verbal communication skills are required.
• This position partners with the Tier 3 Technical Support Group to troubleshoot system problems that may impact service availability and to develop long term fixes that will prevent service affecting failures from occurring.
• This position is also responsible for performing scheduled maintenance and deployments on production systems.
• To manage the team of level-1 and level-2 engineers and to provide them appropriate product training time to time.
• This position must manage multiple simultaneous troubles with fault management maintenance support as the primary focus along with new service turn-ups and provisioning support responsibilities.

Skills

• Linux Expert Required
• TCP/IP Expert Required
• Shell/Perl Scripting Intermediate Desired
• Cisco Routers Intermediate Required
• Switches Intermediate Required
• Servers Intermediate Required
• Networking Intermediate Required
• Verbal / Written Communications Expert Required
• DNS/Bind version 8 + Intermediate Required