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Service Delivery Manager
| Job ID | : | IN/CL/SDM/120 |
| Location | : | Bangalore |
| Type | : | Permanent |
| No. of Openings | : | 1 |
| Experience | : | 8-10 Years |
| Salary | : | 1000000 |
| Education | : | BE/Btech/MCA/Any Science Graduate |
Skills
- Looking for candidates worked on Wintel / Exchange / Messaging / Storage / Citrix – Remote Infrastructure services domain
Key Responsibilities
- Accountable for Service Delivery as per SLA’s /OLA’s of various projects in Remote infrastructure Management
- Manage day to day operations of the services rendered based on ITIL framework
- Act as a SPOC for clients for all aspects of service Delivery
- Fortify relationships with clients and manage their expectations
- Motivate, manage goals, periodic reviews, career aspirations of the service delivery personnel
- Escalate issues on time and strive for resolution of issues, identify root cause and eliminate problems
- Periodically review and update process documents, run books, Standard operating procedures and keep them current
- Responsible for process improvements, productivity and efficiency gains
- Periodic reporting of operational metrics, business performance reviews and process maturity assessments
- Produce recommendations, and develop high level plans with timescales.
- Develop robust business continuity and DR plans for Individual projects
- Responsible for ensuring negotiation, agreement, and maintenance of SLA’s / OLA’s
- Propose process improvement plans, seek required approvals and execute them on time
- Responsible for operational budgets and improving price-performance ratios
- Will be responsible for Hiring, on boarding, training, containing attrition
- Manage relationships with Vendors, internal teams like Hiring/ IS-IT, facilities
Candidates