Cerillion Support Analyst

Job ID	:	IN/CL/CSA/139
Location	:	Pune
Type	:	Permanent
No. of Openings	:	4
Experience	:	1-4 Years
Salary	:	400000
Education	:	BE, Btech, ME, Mtech, MS, MCA

Skills

• We are looking for Application Support Analysts to perform a variety of tasks.
• The role involves participation in the complete life cycle of support issues from
  initial investigation, recreation, SQL scripting for data solutions, testing and
  liaison with the clients regarding delivery of fixes We are seeking candidates who are from a computer science background.
• The ideal candidate will have at least 1-year software support or development
  experience in the Telecoms industry with strong technical, analytical,
  interpersonal and problem solving skills.
• We will expect the candidate to work in rotating shifts.

Key Responsibilities

Initial investigation:
• Examining relevant log files stored on Unix server
• Recreating issues on a test system
• Running SQL queries against Oracle database to extract data
• Understanding clients business processes

Resolving issues e.g.

• Making configuration amendments
• roviding SQL scripts for data amendments
• Writing temporary workaround scripts
• Making code changes
  

Testing and delivery of software releases

• Installation of patches
• riting, executing & documenting test cases
• Delivery of releases to the customer
  

Answering technical queries

Other Attributes

• Excellent Communication, Openness to work in shifts.