Altiris Deployment Server and tools such as PC Transplant or Local Recovery Pro. Advanced understanding and knowledge of Windows XP Professional, Windows 7 Enterprise, 2003/2008 Server, MS SQL 2000/2005.
Experience with Install Shield Studio and Wise Package Studio is a plus
Productivity by number and complexity of end user / Events escalated from service system, or monitoring tool
Quality do it right the first time in handling of incidents/work orders/tasks
Following the defined processes, and communicating correctly
Improvise and self-learning